Mediating Quizzes as Assessment Tool through WhatsApp Auto-response in ELT Online Class

Agus Husein As Sabiq, Muhammad Ikhsanul Fahmi


Although extensive studies have been conducted on the use of WhatsApp in language teaching and learning, little empirical research has been conducted to explore the use of WhatsApp modified with artificial intelligence called auto-responder as a media for assessment. To fill this void, this research aims to explore the use of WhatsApp Auto-response developed by the teacher to mediate quizzes as the assessment tool in an online English class. This research was carried out in a Vocational High School in Banyumas Regency, Indonesia, with an English teacher and his 36 students. The researchers used documentation, structured interviews, and open-ended questionnaires to collect the data. The researchers found that modifying WhatsApp with auto-responder made the online assessment more objective, accountable, transparent, easy-to-access, and easy-to-operate for both teacher and students. WhatsApp Auto-response could encourage students’ autonomous learning because they could directly know their scores and the discussion of each question. Thus, students had more interest and motivation to get a higher score. However, unstable internet connection and slow response from the application should be resolved to make it better for learning. The findings imply that supporting teaching with the technological advancements of artificial intelligence in WhatsApp can provide students with realistic self-guided learning. With WhatsApp's popularity as a learning tool nowadays, its features can be embedded with chatbots that can give many advantages as a teacher assistant, especially for facilitating assessments.


Chatbots; online assessment; quizzes; WhatsApp auto-response

Full Text:



Ahmed, S. T. S. (2019). Chat and Learn: Effectiveness of Using WhatsApp as a Pedagogical Tool to Enhance EFL Learners Reading and Writing Skills. International Journal of English Language and Literature Studies, 8(2), 61–68.

Allen, M. (2017). Frame Analysis. In The SAGE Encyclopedia of Communication Research Methods. SAGE Publications, Inc.

Alshammari, R., Parkes, M., & Adlington, R. (2017). Using WhatsApp in EFL Instruction with Saudi Arabian University Students. Arab World English Journal, 8(4), 68–84.

Alsied, S. M. (2019). The Role of Mobile Phones as Effective Tools for Language Learning by Libyan EFL Learners. JEELS (Journal of English Education and Linguistics Studies), 6(2), 135–163.

Alzahrani, H. (2015). Examining the Effectiveness of Utilizing Mobile Technology in Vocabulary Development for Language Learners. Arab World English Journal, 6(3), 108–119.

Andújar-Vaca, A., & Cruz-Martínez, M.-S. (2017). Mobile instant messaging: Whatsapp and its potential to develop oral skills. Comunicar, 25(50), 43–52.

Barhoumi, C. (2015). The Effectiveness of WhatsApp Mobile Learning Activities Guided by Activity Theory on Students’ Knowledge Management. Contemporary Educational Technology, 6(3), 221–238.

Bouhnik, D., & Deshen, M. (2014). WhatsApp Goes to School: Mobile Instant Messaging between Teachers and Students. Journal of Information Technology Education: Research, 13, 217–231.

Bowen, G. A. (2009). Document Analysis as a Qualitative Research Method. Qualitative Research Journal, 9(2), 27–40.

Brandtzaeg, P. B., & Følstad, A. (2017). Why People Use Chatbots. In Kompatsiaris I. et al. (eds) Internet Science. INSCI 2017 (Lecture No, pp. 377–392). Springer, Cham.

Cetinkaya, L. (2017). The Impact of Whatsapp Use on Success in Education Process. The International Review of Research in Open and Distributed Learning, 18(7), 59–72.

Colace, F., Santo, M. De, Lombardi, M., Pascale, F., Pietrosanto, A., & Lemma, S. (2018). Chatbot for E-Learning: A Case of Study. International Journal of Mechanical Engineering and Robotics Research, 7(5), 528–533.

Dewi, S. R. (2019). Utilizing WhatsApp Application for Teaching Integrated English (A Case Study at University of Technology Yogyakarta). Jurnal Ilmiah Kependidikan, 9(2), 164–171.

Fei, Y., & Petrina, S. (2013). Using Learning Analytics to Understand the Design of an Intelligent Language Tutor – Chatbot Lucy. International Journal of Advanced Computer Science and Applications, 4(11), 124–131.

Fitriani, V. F. (2020). Portraying Efl Students ’ Learning S Tyles in Utilizing Mobile-Assisted Language Learning : How To Be a Good Language Learner ? Journal of Teaching & Learning in Multicultural Context, 4(1), 34–45.

Gautam, A. (2014). Mobile Learning ; An Effective Way of Teaching and Learning English Language. International Journal on Studies in English Language and Literature (IJSELL), 2(5), 50–52.

Gon, S., & Rawekar, A. (2017). Effectivity of E-Learning through Whatsapp as a Teaching Learning Tool. MVP Journal of Medical Sciences, 4(1), 19.

Griffee, D. T. (2012). An Introduction to Second Language Research Methods: Design and Data. In TESL-EJ Publications, Berkeley (Vol. 15, Issue March, p. 213). ESL-EJ Publications.

Hamad, M. M. (2017). Using WhatsApp to Enhance Students’ Learning of English Language “Experience to Share.” Higher Education Studies, 7(4), 74.

Hashim, W., & Hashim, H. A. (2015). Selection of Appropriate Media and Technology for Distance Education. International Journal of Science and Research (IJSR), 4(11), 1209–1216.

Hazaea, A. N., & Alzubi, A. A. (2016). The Effectiveness of Using Mobile on EFL Learners’ Reading Practices in Najran University. English Language Teaching, 9(5), 8.

Ifewulu, H. A., & Goeman, K. (2017). Selecting Media for Effective Learning in Online and Blended Courses: A Review Study. Journal of Educational Multimedia and Hypermedia, 26(1), 29–59.

Jain, M., Kumar, P., Kota, R., & Patel, S. N. (2018). Evaluating and Informing the Design of Chatbots. Proceedings of the 2018 on Designing Interactive Systems Conference 2018 - DIS ’18, 895–906.

Jati, A. G. (2018). The Use of Smartphone Applications in English Language Teaching and Learning. Jurnal Sosioteknologi, 17(1), 144–153.

Justina, M. (2016). Use of Whatsapp to Enhance Reading and Writing Skills at Undergraduate College Level. Language in India, 16(11), 47–60.

Kacetl, J., & Klímová, B. (2019). Use of Smartphone Applications in English Language Learning—A Challenge for Foreign Language Education. Education Sciences, 9(3), 179.

Kartal, G. (2019). What’s up with WhatsApp? A Critical Analysis of Mobile Instant Messaging Research in Language Learning. International Journal of Contemporary Educational Research, 6(2), 253–265.

Kheryadi, K. (2018). The Implementation of “WHATSAPP” as a Media of English Language Teaching. Loquen: English Studies Journal, 10(2), 1.

La Hanisi, A., Risdiany, R., Dwi Utami, Y., & Sulisworo, D. (2018). The use of WhatsApp in collaborative learning to improve English teaching and learning process. International Journal of Research Studies in Educational Technology, 7(1), 29–35.

Lenhart, A., Madden, M., Smith, A., & Macgill, A. R. (2007). Teens and social media: An overview. In Pew Internet and American Life Project.

Lyddon, P. A. (2016). Mobile-assisted language learning and language learner autonomy. In CALL communities and culture – short papers from EUROCALL 2016 (pp. 302–306).

Mariko, I. (2015). A Window which lets in Light: The Importance of Selecting and Preparing Instructional Media in Tertiary Education. International Journal of Humanities and Social Science, 5(2), 245–247.

Mbukusa, N. R. (2018). Perceptions of students’ on the Use of WhatsApp in Teaching Methods of English as Second Language at the University of Namibia. Journal of Curriculum and Teaching, 7(2), 112.

Miles, M.B & Huberman, A. . (1994). An expanded sourcebook: Qualitative data analysis (2nd Edition). In Sage Publications (2nd ed.).

Minalla, A. A. (2018). The Effect of WhatsApp Chat Group in Enhancing EFL Learners’ Verbal Interaction outside Classroom Contexts. English Language Teaching, 11(3), 1.

Nagender, Y., & Patil, K. H. (2017). Whatsapp Auto Responder Using Natural Language Processing and AI. International Journal of Computer Engineering & Technology (IJCET), 8(5), 15–22.

Nuraeni, C., & Nurmalia, L. (2020). Utilizing WhatsApp Application in English Language Learning Classroom. Metathesis: Journal of English Language, Literature, and Teaching, 4(1), 89.

Palalas, A. (2011). Mobile-assisted language learning: designing for your students. In Second Language Teaching and Learning with Technology: Views of Emergent Researchers (pp. 71–94).

Persson, V., & Nouri, J. (2018). A Systematic Review of Second Language Learning with Mobile Technologies. International Journal of Emerging Technologies in Learning (IJET), 13(02), 188.

Rosenberg, H., & S. C. Asterhan, C. (2018). “WhatsApp, Teacher?” - Student Perspectives on Teacher-Student WhatsApp Interactions in Secondary Schools. Journal of Information Technology Education: Research, 17, 205–226.

Salas-Morera, L., Arauzo-Azofra, A., & García-Hernández, L. (2012). Analysis of Online Quizzes as a Teaching and Assessment Tool. Journal of Technology and Science Education, 2(1), 39–45.

Smutny, P., & Schreiberova, P. (2020). Chatbots for learning: A review of educational chatbots for the Facebook Messenger. Computers & Education, 151, 103862.

Tamayo, P. A., Herrero, A., Martín, J., Navarro, C., & Tránchez, J. M. (2020). Design of a chatbot as a distance learning assistant. Open Praxis, 12(1), 145.

Urien, B., Erro-Garcés, A., & Osca, A. (2019). WhatsApp usefulness as a communication tool in an educational context. Education and Information Technologies, 24(4), 2585–2602.

W. Mwakapina, J., S. Mhandeni, A., & S. Nyinondi, O. (2016). WhatsApp Mobile Tool in Second Language Learning: Opportunities, Potentials and Challenges in Higher Education Settings in Tanzania. International Journal of English Language Education, 4(2), 70.

Wu, Q. (2015). Designing a smartphone app to teach English (L2) vocabulary. Computers & Education, 85, 170–179.

Zumstein, D., & Hundertmark, S. (2017). Chatbots : an interactive technology for personalized communication and transaction. International Journal on www/Internet, 15(1), 96–109.


Copyright (c) 2020 Agus Husein As Sabiq

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Langkawi: Journal of The Association for Arabic and English indexed by:

      PKP-Index   crossref sinta dimensions Sertifikat-Akreditasi-Jurnal-Langkawi-2020-1


Langkawi Journal Stats

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.